Protect
Customizable protection for your customers and your bottom line.
For consumer brands
Solve Order Issues
Smarter returns, shipping protection, and climate contributions – bundled into a seamless, branded experience that boosts margins and wins loyalty.
Trusted by leading consumer brands
The platform
Your complete post-purchase platform
Lost or damaged orders hurt your margins. We fix that — instantly.
Returns
The only returns platform that focuses on decreasing returns.
Support
24/7 support refunds or reships 97% of your claims.
On-time delivery guarantee
Increase conversion with an on-time delivery guarantee funded by us.
Satisfaction guarantee
Increase buyer confidence and reduce tickets and chargebacks with a 90 Day Satisfaction Guarantee at no cost to you.
Cashback
Increase repeat purchases by up to 20% with cashback on future orders.
Outcomes
Turn claims and returns into profit-driving experiences your customers love
Decrease in fraud
-98%
AI-powered screening eliminates nearly all fraudulent returns.
claims instantly approved
+97%
Instant claim resolutions lead to higher shopper satisfaction.
Increase in exchanges
+35%
One-click swaps convert refunds into revenue.
increase in repurchase rate
+47%
Build loyalty and keep shoppers coming back.
Merchants
What Our Merchants Are Saying
Our merchants cut costs, win back time, and deliver the seamless post-purchase experience today’s customers expect—without the operational headache.
ShipInsure carefully designed their portal to match our branding guidelines and seamlessly integrated into our Zendesk. It made the customer experience even better and significantly cut down the time we spend handling order issues — a huge win for Tanga!
CEO, Tanga
ShipInsure has been a game changer for our Shopify store. Claims are easy to file and the process is fast—no complicated forms or endless follow-ups. Their customer support team is incredibly responsive and helpful whenever we've had questions. Highly recommended for any e-commerce business looking to protect shipments and streamline their operations. A must-have tool in our fulfillment process!
International Sales Director, Hairmax
The ShipInsure team truly invests time in understanding your business to ensure everything is configured for success. Post integration support has been exceptional, with no questions too difficult - they check in to help us maximise results and explore new opportunities within our markets. Highly recommend for anyone looking to elevate their post sale support experience and customer confidence!
Head of Customer Experience, The Oodie
Checkout
Seamless Shipping Protection, Built for Your Checkout
White-glove CX customization
Create policies and a checkout experience that match your brand.
Integrations
Our Integration Network
Seamlessly connect ShipInsure to your 3PL, helpdesk, subscription tools, and more so you can streamline post-purchase ops without changing your stack.
Why ShipInsure
Effortlessly Integrate With Your Existing Stack
ShipInsure connects to your eCommerce platform, ERP, help desk, and other third party apps with ease
.01
Protect Your Bottom Line
ShipInsure pays for reorders, and allows for merchant set rev share, so you can run your business with the margin you need. Turn losses into Revenue
.02
Deliver Your Brand From End to End
ShipInsure enables you to white label the customer experience in the widget and beyond.
.03
Solve Order Issues
Protect your customers’ orders from loss, theft, damage in transit, manufacturing defects, the wrong item being sent, and other issues that create headaches for your business.
.04
Get Claims Paid
ShipInsure transparently approves 97% of all claims while simultaneously protecting you from fraudulent customers.
For consumer brands
Your Branding, Top to Bottom
Merchants spend critical time and dollars building excellent branding but stop delivering that brand experience after checkout. ShipInsure helps to bridge that gap by enabling merchants with the functionality of white-labeling every customer-touch-point with their branding.
1Order Insurance
ShipInsure starts by offering a seamless protection option to your customers during the checkout process. The insurance widget is fully integrated and branded to match your company’s style, providing a cohesive and trustworthy experience. This branded protection ensures customers feel confident and secure as they complete their purchase.
2Email Notifications
Upon the purchase of ShipInsure, customers receive an email, from your company’s name, and all your branding, notifying them that their order is protected. From there, filing a claim is simple in a claims wizard that’s completely branded to your company, ensuring that the customer feels like they’re in your brand’s experience.
3Order Tracking
Branded tracking shouldn't cost your business an arm and a leg—it should be free. Customers expect to know where their orders are at all times and want to track their items directly from the merchant they purchased from. Providing a tracking experience that matches your brand ensures customer satisfaction and trust, enhancing their overall experience and loyalty.
4Claims Filing Wizard
When the unexpected occurs and an order issue arises, addressing it with speed, tact, and a personal touch is crucial. ShipInsure integrates your branding into a customized claims wizard on a unique subdomain, ensuring the claims process reflects your dedication to customer satisfaction. This tailored experience helps customers feel valued, turning potential setbacks into positive moments for your brand.
5Carbon Offsetting
At ShipInsure, we’re dedicated to sustainability. We donate 3% of every order to carbon offsetting initiatives on behalf of our merchants. This helps reduce the carbon footprint of your customers' orders, showcasing your commitment to a greener future and enriching their shopping experience by aligning with environmentally responsible practices.
For consumer brands
Solve Order Issues
Protect your customers’ orders from loss, theft, damage in transit, manufacturing defects, the wrong item being sent, and other issues that create headaches for your business.
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