Ecommerce Shipping Insurance

ShipInsure is a seamless insurance solution that covers everything from when the product leaves your door until it arrives in the hands of your customer. In the event of any damage or loss during shipping, claims are easily filed on our website, with almost instant approvals, giving you and your customers peace of mind.

With ShipInsure, you don't have to worry about filling out forms or collecting receipts—we handle all of that for you! All you have to do is sign up for ShipInsure and provide us with some basic information about your business and your products. We'll take care of the rest!

Once you're signed up, we'll send out an email letting you know when the coverage begins.

And if something should happen during shipping? No worries! The customer can submit a claim by going online at https://claim.shipinsure.io/file-claim

Get that extra peace of mind so that if a problem does occur (which occasionally it does!) filing a claim is a breeze. Our one-click claims process with instant approvals alleviates headaches and gives you one less thing to worry about. We’re all about improving your experience.

If you're looking to file a claim, it's easy! Just go to our website here, and you'll be able to do it in under 90 seconds.

All you need is your ShipInsure ID# that was sent to you in an email post purchase. The ID# starts off with: SI

In fact, for most themes, the widget will automatically detect the right spot to place itself so installation doesn't even require you to touch your templates at all!

For some themes, (or if there have been customizations to your theme), installation might require you to edit your template and place a small code snippet to tell the ShipInsure widget exactly where you want it to show up. If you've installed the ShipInsure app, but the widget is not showing up, you can follow the instructions for how to place the code snippet in your theme. 

The ShipInsure app is running flawlessly in Shopify and Shopify Plus stores using Shopify themes like a, b, c, to paid themes like, a, b, and customized themes. We continue to test on all the major themes as new features and approaches come out from Shopify and other theme developers. The ShipInsure app has also been tested in conjunction with other cart apps related to product recommendations, free shipping, "frequently bought" products, to ensure everything "plays nice" together. We have taken great effort to write our app so that it won't interfere with other plugins or themes.

If any Issues do arise during the installation process feel free to reach out to Merchant@shipInsure.io you can also take a look at out manual installation set-up page. Here

We can also Install the widget for you,  with one of our seasoned Shopify developers. 

At the moment we do not. We're sorry for any inconvenience this may cause you.

We understand that there is a growing demand for this and we are currently working on adding this feature to our offerings.

Please feel free to write us back if you have any further questions or concerns about this issue.

We send an invoice to you every Monday through Stripe.

You can pay by credit card, debit card, or ACH bank transfer.

If you need any assistance setting up your payment method, we're happy to help!

And just to reiterate, ShipInsure is totally free, we are just collecting the money that the customers paid you for our service.

For the merchant, it's 100% free. For the customer, $.98 on orders under $100. Anything more than $100 is 1% of the order.

ShipInsure is a service that gives your customers the option to buy insurance with their orders. You don't have to pay anything for this service—you keep your existing shipping options on your website and offer premium insurance to your customer as an option in the shopping cart. They can accept or decline in the shopping cart, and we'll send you a detailed bill once a week for all orders that were paid for using our service.

ShipInsure is a taxable product.

Since ShipInsure is added to your store as a "product" it is taxed as a product.

ShipInsure covers your product from the moment it leaves your warehouse until it arrives at your door. If the package is lost, stolen, or damaged in transit, ShipInsure will cover the cost of replacement or repair. Once the product has arrived at its destination, however, coverage ends.

When you install ShipInsure, the default is set to opt-out. This means that if you have ShipInsure installed on your website and a customer goes to place an order, the widget will automatically be added to the order and they can unclick it if they don't want it.

If you don't feel comfortable with this, you can change it in our merchant page. There you can set it to opt-in, which means that for the customer to get our coverage they have to intentionally opt in by clicking the widget. You can change this setting either through your ShipInsure dashboard or through Shopify (click on apps, then click on ShipInsure, then click setting on the right and choose your desired setting).

We handle all claims regarding shipping packages that were lost, stolen, or damaged.

We can help you with:

-Claims regarding lost packages and items that were damaged while in transit

-Claims regarding stolen packages and items