Running an eCommerce business that offers physical products puts a lot of pressure on you to deliver (literally and figuratively) quality items to your clients. Even if you rely on a third-party company for shipments, you will likely be liable for products or packages that fail to arrive at their destination in good condition. This is why ShipInsure enables your customers to opt into shipping coverage at checkout — directly from your app or website.
Once you’re enrolled in our eCommerce service, you don’t need to worry about handling claims; we take care of the paperwork for you. As soon as a customer files a claim for a lost, stolen, or damaged shipment, we evaluate the claim and, if approved, disperse funds so that the product can quickly be repaired, replaced, or refunded.
Not only does this save you time and money, but it also helps improve the customer experience. Ultimately, customers are far more willing to frequent trustworthy eCommerce businesses. If your business does not have shipping protection with a reliable provider like ShipInsure, you may be less willing to repair, replace, or refund products because you worry that the claims could be fraudulent. This, in turn, could hurt your relationship with honest customers who simply want to be compensated for products that never arrived or got damaged in transit.
When you have ShipInsure on your side, both you and your customers can rest easy knowing that the package is protected from the moment it leaves your business until the moment it arrives on the customer’s doorstep. Customers file claims directly with us, taking the burden of reviewing claims off your shoulders. Moreover, customers will appreciate having the ability to add affordable shipping insurance to their deliveries to reduce the risks associated with lost, stolen, or damaged products.