ShipInsure is a premium package protection provider for you and your customers. When you choose to add ShipInsure to your order at checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.



 

When you purchase ShipInsure, you will receive a confirmation email with instructions on how to file a claim (if needed).

How do I file a claim with ShipInsure?
After checkout, you'll receive an email from ShipInsure that will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).

 

If you did not receive an email from ShipInsure, here's how you can file a claim:

1. Visit Shipinsure’s website and navigate to the “File a Claim” page.

2. Provide your email and order number.

3. Select the relevant items and issues along with your “Requested Resolution” for the claim.

4. Finally, provide information about your claim in the “Tell us What Happened” section.

The ShipInsure team will review your claim and get back to you within 24 hours.