If you’re looking to file a claim, it’s easy! Just go to our website here, and you’ll be able to do it in under 90 seconds.

All you need is your email and order number. You also may need to provide us with your Shipinsure ID# that was sent to you in an email post purchase, the ID# starts with “SI”.

ShipInsure covers your product from the moment it leaves the warehouse until it arrives at your door. If the package is lost, stolen, or damaged in transit, ShipInsure will cover the cost of the refund or reship. Once the product has arrived at its destination, however, coverage ends, this however excludes stolen orders.

For the customer, Shipinsure usually costs $0.98 on orders under $100. Anything more than $100 is usually 2% of the total order.

Sometimes your missing order is still in transit or it has not been shipped yet. Please track your order with the tracking number that the store sent you in an email. If the order was shipped and the package missed the estimated delivery date please file a claim with us here.

We’ll do our best to get you answers as quickly as possible!

We’ll do our best to get you answers as quickly as possible!

If you want to cancel your order, please contact the store where you made the order from. We don’t cancel orders for buyers.

Shipinsure will refund your original payment method. Please note that it may take up to 4 days to see it reflected on your statement. 

We’re here to help you get your orders from point A to point B in one piece.

Order insurance is a must-have for any business that ships products, and we know that shipping can be a risky business. That’s why we created ShipInsure, an extra layer of protection for your orders during shipping. From the second it leaves the merchant until it reaches your door, we insure the order from Lost, Damaged, or Stolen.

When you use ShipInsure, you can rest assured that when something happens to your product in transit (even if it was due to weather!), we’ll make sure you get compensated for the cost of repair or replacement.

We’re so sorry to hear that only part of your order was shipped.

Please contact the store where you made the order from.

We are sorry to hear that your order is not yet delivered.

Please contact the store where you made the order and ask why your order has not been shipped.

ShipInsure’s service only goes into effect once the order is shipped.

We understand you’re anxious about your package, and we want to help you get it back.

If your package is not there within 2 days of its estimated delivery date, please file a claim with us here. We’ll do our best to get to the bottom of what happened and make sure that it doesn’t happen again.

We know that missing packages can be stressful and upsetting, but one thing we want to remind you of is that unless you have video evidence of your package being stolen, there’s no way to know whether or not it was lost or stolen.

Police reports can be completed in person, online and over the phone. This process should take less than 10 minutes. Look up online for your local police station’s non-emergency number and contact them. Every station is different, some you may be able to do online, some might be over the phone.

Once you’ve contacted the police, they will ask you questions about what happened and take notes on what you’ve told them. You may be asked if you want to file an insurance claim, you can just tell them I’m protected by ShipInsure.

ShipInsure covers all damage that occurred during the shipping process.

We know that filing a claim can be a stressful experience, so our team works hard to make it as smooth as possible. Most of our claims are expected to be resolved within 1 – 2 business days.

We are sorry to hear that. Please reach out to us at support@shipinsure.io.