boxes

Safeguard Your Online Shipments

Never worry about lost, stolen or damaged packages

Frequently Asked Questions

What is Shipinsure?

ShipInsure offers the ability to add shipping protection to your orders. ShipInsure offers additional protection on shipments that are lost, damaged, or stolen. From the warehouse doors to your customers hands, it’s covered. 

Get that extra peace of mind

If a problem does occur (which occasionally it does!) filing a claim is a breeze. Our one-click claims process with instant approvals alleviates headaches and gives you one less thing to worry about. We’re all about improving your experience!

How do you file a claim?

To report a claim, customers simply go to our claims one-click form and enter their details. After providing some simple information ShipInsure will work out a favorable resolution for you and your customer.

When do I have to file a claim by?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.

Where's my ShipInsure ID?

Once you place an order we send you out an email that contains the ShipInsure ID in. 

How do I get my refund?

After submitting the claim and its approved we will send you the refund through Paypal or a check

What is covered?

Any case where your product was lost, stolen, or damaged in the shipping process. Once the product arrives in your door ShipInsure does not cover.