If you’re looking to file a claim, it’s easy! Just go to our website here, and you’ll be able to do it in under 90 seconds.

All you need is your ShipInsure ID# that was sent to you in an email post purchase. The ID# starts off with: SI

ShipInsure covers your product from the moment it leaves your warehouse until it arrives at your door. If the package is lost, stolen, or damaged in transit, ShipInsure will cover the cost of replacement or repair. Once the product has arrived at its destination, however, coverage ends, this however does not apply to stolen orders. 

For the merchant, it’s 100% free. For the customer, $0.98 on orders under $100. Anything more than $100 is 2% of the order.

ShipInsure is a service that gives your customers the option to buy insurance with their orders. You don’t have to pay anything for this service—you keep your existing shipping options on your website and offer premium insurance to your customer as an option in the shopping cart. They can accept or decline in the shopping cart, and we’ll send you a detailed bill once a week for all orders that were paid for using our service.

We handle all claims regarding shipping packages that were lost, stolen, or damaged.

We can help you with:

-Claims regarding lost packages and items that were damaged while in transit

-Claims regarding stolen packages and items

Click here

No, ShipInsure does not work with international merchants at the moment. However, we are working on adding that functionality in the future.

Once you install ShipInsure, you get a 10-order free trial to see if you like how the app works. To fill out billing, log in to your Merchant page and click on the ⚙ gear icon in the top right corner. Then click “billing”. You can connect your bank account through Stripe or connect your credit card (not debit card) through Stripe.

Once you complete the billing process, we can now start sending you a weekly invoice for all the orders we cover.

We send an invoice to you every Monday through Stripe.

You can pay by credit card, debit card, or ACH bank transfer.

If you need any assistance setting up your payment method, we’re happy to help!

And just to reiterate, ShipInsure is totally free, we are just collecting the money that the customers paid you for our service.

Once you install ShipInsure, you get a 10-order free trial to see if you like how the app works. To fill out billing, log in to your Merchant page and click on the ⚙ gear icon in the top right corner. Then click “billing”. You can connect your bank account through Stripe or connect your credit card (not debit card) through Stripe.

Once you complete the billing process, we can now start sending you a weekly invoice for all the orders we cover.

We handle all claims regarding shipping packages that were lost, stolen, or damaged. 

We handle all claims regarding shipping packages that were lost, stolen, or damaged.

We can help you with:

-Claims regarding lost packages and items that were damaged while in transit

-Claims regarding stolen packages and items

When you install ShipInsure, the default is set to opt-out. This means that if you have ShipInsure installed on your website and a customer goes to place an order, the widget will automatically be added to the order and they can unclick it if they don’t want it.

If you don’t feel comfortable with this, you can change it in our merchant page. There you can set it to opt-in, which means that for the customer to get our coverage they have to intentionally opt in by clicking the widget. You can change this setting either through your ShipInsure dashboard or through Shopify (click on apps, then click on ShipInsure, then click setting on the right and choose your desired setting).

We’re here to help you get your orders from point A to point B in one piece.

Order insurance is a must-have for any business that ships products, and we know that shipping can be a risky business. That’s why we created ShipInsure, an extra layer of protection for your orders during shipping. From the second it leaves the merchant until it reaches your door, we insure the order from Lost, Damaged, or Stolen.

When you use ShipInsure, you can rest assured that when something happens to your product in transit (even if it was due to weather!), we’ll make sure you get compensated for the cost of repair or replacement.

At the moment we do not.

Yes, ShipInsure is a taxable product.

Since ShipInsure is added to your store as a “product” it is taxed as a product. 

We do cover orders over $1,000, but the merchant must unlock that feature. It unlocks once you reach 100 orders covered by ShipInsure.

We want to make sure that our merchants are getting the most out of the program and the service we provide. That’s why we’ve made it so that if you’re a new merchant who has only completed one or two shipments, we won’t automatically offer you coverage of orders over $1,000—you’ll have to wait until you’ve completed 100 shipments (or more) before we automatically unlock this option for your account. This way, you can feel confident in knowing that your business is being protected by ShipInsure while also getting the most out of our services and coverage options!

ShipInsure covers all damage that occurred during the shipping process.

Yes we do, we just need to be informed of which subscription provider you are using.

It’s best that the customer does it by themselves using the form.

We recommend that you have the customer file their claim themselves, using the form here.

It’s always best to let the customer address their own concerns! 

You can direct them to file a claim here.

At the moment we only provide refunds for the customers. We will refund the full amount of the purchase

At the moment, we only provide refunds for the customers. We will refund the full amount of the purchase.

If you are a buyer and you have not been paid, please contact us so we can help resolve your issue. Merchant@shipinsure.io

If the item was damaged and the customer wants it shipped back, we will do our best to make sure they don’t have to ship it back.

All customer inquiries should be sent to suport@shipinsure.io. We will process the claim and approve or deny it after review. You can view all relevant information on your ShipInsure dashboard.

ShipInsure does cover international orders, however, you would need written authorization from us before doing so (this is not needed for Canada orders). Please feel free to reach out to us.