ShipInsure is a seamless insurance solution that covers everything from when the product leaves your door until it arrives in the hands of your customer. In the event of any damage or loss during shipping, claims are easily filed on our website, with almost instant approvals, giving you and your customers peace of mind.

Sometimes your missing order is still in transit or it has not been shipped yet. Please track your order with the tracking number that the store sent you in an email. If the order was shipped and the package missed the estimated delivery date please file a claim with us here. We’ll do our best to get you answers as quickly as possible!

Filing a claim is simple and convenient! Just visit our website here and you'll be done in no time. All you need is the ShipInsure ID number sent to you via email after your purchase. It should start with "SI".

Claims must be filed within 14 days from the date the package was marked delivered.

For the customer, ShipInsure will cost a minimum of $0.98 up to 2% of the total order, whichever is greater.

Shipinsure will refund your original payment method. Please note that it may take up to 4 days to see it reflected on your statement.

Police reports can be completed in person, online, and over the phone. This process should take less than 10 minutes. Look up your local police station’s website online to get their non-emergency number so you can contact them, or check for an online form you can fill out instead. Every station is different, so some may allow online forms, and some may require a phone call or in-person correspondence. Once you’ve contacted the police, they will ask you questions about what happened and take notes on what you’ve told them. You may be asked if you want to file an insurance claim, you can just tell them you’re protected by ShipInsure.

If your order is stuck in transit, you can absolutely contact the shipping carrier. Otherwise, it’s not necessary to contact them unless specifically requested by us to process your claim.

If you would like to cancel your order, please contact the store where the order was placed. We’re unable to cancel orders for buyers from our end.

If only part of your order was shipped, please contact the store where the order was placed to have this resolved.

If your order is stuck in the Confirmed or Pre-Shipment status, please contact the store where the order was placed to have this resolved. ShipInsure’s coverage only goes into effect once the order has shipped.

We understand you’re anxious about your package, and we’re here to help! If your package doesn’t arrive within 2 days of being marked delivered, please file a claim with us here.

ShipInsure provides coverage for damaged products that are broken and cannot be used, this includes products that are clearly shattered, bent, crushed, or exhibiting similar issues.

We’re sorry to hear that! If your package hasn't been shipped out and provided with a tracking number yet, we'd be more than delighted to process a refund for you. You can file your claim here. However, if it has already been shipped out and you've received a tracking number, unfortunately, we won't be able to offer you a refund since the package is already being protected by ShipInsure.

We know that filing a claim can be a stressful experience, so our team works hard to make it as smooth as possible. Most of our claims are expected to be resolved within 1 – 2 business days.

Yes, ShipInsure provides coverage for international orders.

Please be aware that the claim resolution process may vary by merchant. This can include but is not limited to, the following options: Store Credit Reshipment Only Refund Only You may view our full policy listing here.