Frequently Asked Questions
If you’re looking to file a claim, it’s easy! Just go to our website here, and you’ll be able to do it in under 90 seconds.
All you need is your ShipInsure ID# that was sent to you in an email post purchase. The ID# starts off with: SI
ShipInsure covers your product from the moment it leaves the warehouse until it arrives at your door. If the package is lost, stolen, or damaged in transit, ShipInsure will cover the cost of replacement or repair. Once the product has arrived at its destination, however, coverage ends.
For the customer, usually $0.98 on orders under $100. Anything more than $100 is usually 1% of the order.