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Frequently Asked Questions
You're probably wondering...
Still have questions
For merchants
Merchants
Why do I need ShipInsure?
What does ShipInsure cover?
How much does ShipInsure cost?
How do I set up my billing information?
What customer service elements does ShipInsure handle?
Will ShipInsure assist in the installation of the ShipInsure widget?
Why is ShipInsure showing up as a product in my store?
How do I hide ShipInsure in my Shopify store?
Does ShipInsure work with international merchants?
How does ShipInsure collect money from its merchants?
Can we raise the price of the shipping protection?
Does ShipInsure cover subscription-model products?
Can I file a claim on behalf of a customer?
How will our Support teams coordinate with each other?
Returns vs. Reshipments: how do each of these work?
Is ShipInsure a taxable or non-taxable product?
What is Opt-in/Opt-out?
Will ShipInsure cover orders over $1,000?
If the item was damaged and the customer wants to ship it back, how does that process work?
For shoppers
Shoppers
What is ShipInsure?
Where’s my order?
How do I file a claim?
How long do I have to file a claim?
How much does ShipInsure cost?
How do I access my refund?
How do I file a police report?
Should I contact the shipping carrier?
How do I cancel my order?
Only part of my order shipped?
Order stuck in Confirmed or Pre-Shipment status?
My package is missing. Is it lost or stolen?
What type of damage is covered?
What if I did not want to add ShipInsure to my order?
Claim resolution expectations?
Does ShipInsure cover international orders?
Important claim considerations
